Privacy policy

Last Modified on July 13, 2023

Our Privacy Commitment

BUILT CUSTOM HOMES, LLC (“Built Custom Homes” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of users of our website (the “Service”). As such, we’ve established and implemented this Privacy Policy to inform users of the Service of how we use and protect the information we collect through the Service. Please read through this Privacy Policy carefully.  If you (1) provide your personal information to us via the Service; or (2) provide us your personal information in correspondence, you consent to Built Custom Homes' collection, use, storage, deletion, transfer to the United States, and disclosure of personal information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and covers our collection, use, and disclosure of information we collect through the Service. 

This Privacy Policy answers the following questions:

• What information do we collect about you and how do we use it?
• How do we use the information you give us?
• Will we share your personal information with third parties?
• What choices do you have about the collection and use of your personal information?
• What security measures do we take to safeguard your personal information?

What information do we collect about you and why?

Why we need your information

We use your information to

• Communicate with you
• Screen our service for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Service (for example, by generating analytics about how our customers browse and interact with the Service, and to assess the success of our marketing and advertising campaigns).

We may also use information to communicate with you to do any of the following: 

• Providing Technical Support: We use your personal information to provide technical support that you may request in using our Service. 
• Fine-tuning the Services: We use your comments, feedback and cookie information to better tune the Services to address your needs and desires for information.
• Creating aggregated statistical data and other aggregated or noninferred non-personal information, which we or our business partners may use to provide and improve our Service.
• Complying with applicable laws and regulations.

Types of information we collect:

Personally Identifiable Information: We do collect certain pieces of personally identifiable information, or "PII," means information that can be used to identify and contact you. 

Primarily, this information is provided by you, the user when you sign up for an account as it is necessary for us to collect certain PII in order to allow you to log into the Service.  This may be limited to email addresses, phone numbers, your name, and additional information in order to allow you to securely and safely login to your account. 

The Service will not collect any other PII from you outside of requests for technical support or legal requests for copyright.  

Non-Personally Identifiable Information: We may also collect, share or transfer information about your device information and usage data in aggregated, anonymized form with or to our affiliates, licensees, partners and service providers for administrative, analytical, research, optimization, and security purposes, but no such information will be linked with your personal information or be used to identify or contact you.

Sensitive Personal Information: Some PII is "Sensitive Personal Information" or "SPI." This includes items like social security numbers, login information, financial information, precise geolocation information, information on your racial or ethnic origins, religious or philosophical beliefs, biometric or genetic information that can be used to identify you, or other personal information like sexual orientation. However, this does not include anything that you have posted online for the general public to see, or is otherwise publicly available. 

How do we collect information from you?

Built Custom Homes collects information from our users at several different points, including but not limited to the following:

Personally Identifiable Information You Provide To Us

Any personal information that we may collect about you is voluntarily provided to us by you.  We receive and may store the information you provide to us.  As you navigate through the Website, there are several online forms which you can use to request information about us.  In order for us to respond to your request, we ask that you provide to us, among other things, your first and last name, mailing address, telephone number, and email address on the online form. Other information may be identified as optional, and you may choose whether or not to provide it.  The use of these online forms is completely voluntary.  We may use your first and last name, email address, mailing address and telephone number to contact you from time to time.  In addition, we may use that information internally for assessing our business and how the Website is used. Visitors to the Website may navigate the entire Website without using any of these features or providing any information.

Correspondence 

If you correspond with us, we may retain such information and PII included as part of the correspondence. In addition, where we have sent an email to you, we may receive confirmation that you have opened it.  If you want to unsubscribe from a Built Custom Homes email list, please let us know by following the “Unsubscribe” instructions that are included in each promotional email from us.  Please note that such requests may take up to ten (10) days to become effective.

Cookies and Other Tracking Methods 

Like many websites, we use cookies and similar technologies to collect additional website usage data.  A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you.  Cookies do not contain personally identifiable information; however, once you choose to furnish a site with personally identifiable information, this information may be linked to the data stored in the cookie.  When you access our Website, we look into the cookie to fill out some fields you would otherwise have to re-enter (but not passwords or any financial information) and customize our Website to be more relevant to you. There are products commercially available that are designed to help you disable cookies.  You may delete and/or decline our cookies by selecting the appropriate settings on your browser, but some parts of our Website may not work properly if you do so and this may affect your ability to use the full functionality of the Website.  Also, most browsers have incorporated certain “do not track” (DNT) features.  Most of these features, when turned on, send a signal or preference to the website that a user visits, indicating that the user does not wish to be tracked.  At this time, our Website does not respond to browser “do not track” (DNT) signals or other “opt out” settings or features that may be offered by your browser or similar devices, however, we reserve the right to do so in the future.

Google Analytics 

Our Website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies and similar technologies to collect and store anonymous information about you, which may include the non-personal information described above. You can read information about how Google Analytics may use your data at http://www.google.com/policies/privacy/partners/, Google’s Privacy Policy at http://www.google.com/intl/en/policies/privacy/, and Google Analytics Terms of Use at http://www.google.com/analytics/terms/us.html. Our Website may use certain features of Google Analytics, including:

(a) “Demographics and Interest Reporting” to analyze information regarding the interests and demographics of users of the Website.  We use such non-personal information in the same manner as we use other non-personal information as described in this Privacy Policy.

(b) “Remarketing with Google Analytics” to place ads on other sites directed to people who have visited the Website.

(c) “Google Display Network Impression Reporting” to report how people’s interactions with our ads relate to their visits to the Website.

You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by changing the ad settings at https://support.google.com/ads/answer/2662856. You also can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser at https://tools.google.com/dlpage/gaoptout/.

Surveys

From time-to-time, our Website may request information from you via surveys or to participate in contests.  Participation in these surveys or contests is completely voluntary and you may choose whether or not to disclose this information. PII and other information requested may include, but is not limited to, contact information (such as name, telephone number, email and mailing address), and demographic information (such as zip code, age level, interests).

Personally Identifiable Information and Information from Other Sources 

We may receive PII and information about you from other sources, such as our agents, vendors and service providers and from publicly available sources. For example, sometimes we receive updated address information from third parties that we may use to update our records. 

Children’s Privacy

We do not knowingly collect any personal information from children under the age of 13, allow them to use the Service. Built Custom Homes takes children’s privacy seriously and encourages parents to play an active role in their children’s online experience at all times. We urge parents to instruct their children never to give out their real names, addresses, or phone numbers, without parental permission, when on-line. If you have any concerns about your child’s personal information, please contact us at info@builtcustomhomes.com. 

To help you better understand what we collect and why, please see the chart below, which describes what we have generally collected from our users in the past 12 months.  Please note that the final 2 items describe the SPI that we may collect from you: 

How we use information? 

How we generally use your information

We may use your personal information and other non-personal information for all legal purposes, including the following: 

• Communicating with you. 
• To collect and process payments by users of the Service to the Company.
• Providing Technical Support: We use your personal information to provide technical support that you may request in using our Service. 
• Fine-tuning the Services: We use your comments, feedback and cookie information to better tune the Services to address your needs and desires for information.
• Creating aggregated statistical data and other aggregated or noninferred non-personal information, which we or our business partners may use to provide and improve our Service.
• Complying with applicable laws and regulations. 

Communications

We may contact you from our email at info@builtcustomhomes.com in response to any requests or correspondence you may have.  We may also send you marketing materials if you have consented to receiving marketing communications from us.    

We will never attempt to contact you (a) regarding a matter unrelated to your prior message; or (b) for solicitation; without a prior message from you relating to an issue with the Service.  

How and why will we share your personal information with third parties?

We will share the personal information we collect from you under the following circumstances:

• Protection of rights. Built Custom Homes will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Service, or (iii) such action is appropriate to protect the rights, property or safety of Built Custom Homes, its employees, clients, or users of the Service.
• Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of Built Custom Homes' assets or a line of business, user information, including personal information collected from you through your use of the Service, could be included in the transferred assets. Should such an event occur, Built Custom Homes will use reasonable means to notify you through a prominent notice on the Service.  By sharing your personal information with Built Custom Homes, you are giving Built Custom Homes consent to transfer your personal information to a third party in an asset transfer described here. 
• Service Providers. We may share your personal information with third party vendors or service providers that we engage for the purpose of fulfilling agreements or processing information on our and your behalf. For example, we may partner with other companies to process payments for the Service, or with subcontractors in order to perform tasks pursuant to an agreement. Additionally, we may partner with other companies to process, analyze, and/or store data, including, but not limited to, Analytical Data used to tweak and maximize your experience. While providing services for us, these companies may access your personal information. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.

To help you better understand what we share, with who, and why, please see the chart below: 

Please note that this does not include any parties you specifically instruct us to share with, or when you ask us to interact with third parties.

Additional Information You Should Know About Third Parties

When you click on a third party logo or URL displayed on our Service that links you to a different website, our Privacy Policy no longer applies and you must read the privacy policy of the third party to see how your personal information will be handled on their website. If you cannot find their privacy policy, then you should contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies. We are not responsible for their collection and use of your personal information.

How Long Do we Typically Retain your Personal Information? 

While it may differ depending on your relationship with us and your use of the service, we will typically retain your information for the duration of our business relationship, unless we are instructed by you to delete your information, a period of 1 year goes by since you have last utilized our service, or we are otherwise required to delete your information under law.  Nonetheless, some information may be deleted from our servers when they no longer become relevant to your continued relationship with us.  

Built Custom Homes reserves the rights to retain information as necessary to improve the Service and respond to legal requests.  You may have the opportunity to opt-out of certain communications and modify any demographic information you've provided. Please be aware this may take several hours to be reflected. 

Upon an event requiring deletion of your account data under law, Built Custom Homes deletes all the above-mentioned data in its possession within a reasonable timeframe. Built Custom Homes does not verify the correctness of personal data. 

In some cases, we may not be able to delete your personal information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We take reasonable steps and appropriate measures to protect data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Please note that some data may be retained if necessary to resolve disputes, enforce Built Custom Homes' user agreements, and comply with technical and legal requirements and constraints related to the security, integrity and operation of the Service.

What Choices Do You Have About the Collection and Use of Your Personal Information?

Built Custom Homes allows you to control the way we use personally identifying information that we might obtain. 

You may opt out of any disclosure of personal data to a third party or the use of data for any purpose other than the one for which it was initially collected by emailing us at info@builtcustomhomes.com.  You must provide us with the email address previously submitted to us regarding the Service and the details of your privacy request.  Alternatively, Built Custom Homes uses an app called GDPR/CCPA which offers customers the ability to make requests to edit their data, to receive their data, or to request data deletion.  To use this function, a banner will be displayed on the website allowing customers to make these choices. 

Please note that depending on your residency, you may have additional choices regarding the collection and use of your personal information.

What security measures do we take to safeguard your personal information?

We treat data private information that must be protected against loss and unauthorized access.  To safeguard the confidentiality and security of your personal information, we may use industry standard practices, engage specialized vendors, and technologies including but not limited to firewalls, encrypted transmission and data encryption of sensitive personal information when it is stored to disk.

However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.

California Resident Protections

California Residents: Your California Privacy Rights

California Civil Code Section 1798.83 permits users who are residents of the state of California to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, send an email to info@builtcustomhomes.com with "Request for California Privacy Information" on the subject line and in the body of your message.  Include the website or line of business to which your request pertains.  We will provide the requested information to you at your e-mail address in response.  Please allow thirty (30) days for a response.  We are required to respond to only one request per customer each year, and we are not required to respond to requests made by means other than through the above email address.  

We will not share your personal information with third parties for their direct marketing purposes if you request that we do not do so.  You may make such a request by sending us an email at info@builtcustomhomes.com.  When contacting us, please indicate your name, address, email address, which website or line of business to which your request pertains, and what personal information you do not want us to share with third parties for their direct marketing purposes. Please note that there is no charge for controlling the sharing of your personal information or for processing this request. 

California Do Not Track Disclosures

California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how a website operator responds to “Do Not Track” (DNT) browser settings.  DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies.  We do not currently take actions to respond to DNT signals because a uniform technological standard has not yet been developed.  We continue to review new technologies and may adopt a DNT standard once one is created.  For information about DNT, please visit: www.allaboutdnt.org.

California Residents: Your Request Rights

If you are a California resident, you should be aware that you have certain special rights regarding your information and may request the following. 

1) If you are a California resident, you may request that we disclose the following: 

2) If you are a California resident, we are obligated to make additional disclosures if we choose to sell or share your data for business purposes.  While we do not sell your personal information, we plan on sharing some of your personal information with third parties as described above.  Following this, we will disclose the following at your request: 

3) If you are a California resident, you may also make a request to delete the information we have collected about you.  Please note that even though we will delete your information, we will have to retain some information about you to catalogue that your request was received, and complied with. 

4) If you are a California resident, you may also request that we correct any entries of personal data that we currently have about you. 

5) If you are a California resident, you have the right to have an authorized agent make requests on your behalf.  If you wish to permit an authorized agent to make requests on your behalf, please authorize them by sending us a signed letter including your name, email, your agent's name, and your agent's email authorizing your agent to info@builtcustomhomes.com. We may then respond to you by email, to verify your identity with us before responding to a request by your agent. Alternatively, you may directly confirm with us, either in person or via a phone call, that the agent is authorized to submit the request.  Please know that in the event of an in-person or phone call authorization, we may need you to confirm your identity by providing your name, email address, and that you answer any questions we deem appropriate reflecting the PII that you have previously provided to us.

California Residents: How to make a request

You can submit a request concerning disclosures, correction, or deletion of your information by sending an email to us describing your request (i.e. a request to know information, request to correct, or a request to delete) at info@builtcustomhomes.com. We will need your name, email address, and confirmation that you live within California to respond to your request.  We will require you to verify your identity by answering any questions we deem appropriate reflecting PII that you have previously provided to us.  These requests are free, and requests to disclose information may be made twice a year, though we reserve the right to implement a reasonable fee for excessive or complex requests you may submit. We may not be able to oblige all requests, as we are prohibited from disclosing some personal information.  

If you wish, you can also designate a third party to make requests under the California Consumer Privacy Act on your behalf by appointing an authorized agent as described above. 

California Residents: Sensitive Personal Information

If you are a California Resident, please note that we are limited in how we can use, disclose, or share your sensitive personal information based upon what you have consented to in this Privacy Policy. 

Response Timing and Format

We endeavor to respond to verifiable consumer requests for access, deletion, or correction within forty-five (45) days of its receipt, and a verifiable opt-out request within fifteen (15) days from receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 years of age or older, you have the right to opt-out and direct us to not sell or share your personal information at any time.  We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age.  Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) contact us at info@builtcustomhomes.com.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales or sharing.  However, you may change your mind and opt back in to personal information sales at any time by e-mailing us at info@builtcustomhomes.com.

You do not need to create an account with us to exercise your opt-out rights.  We will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.  Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels.  Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects.  Participation in a financial incentive program requires your prior opt in consent, which you may revoke.

Other Issues

Notification of Changes

This Privacy Policy may change from time to time and we will post all changes on the Service. You understand and agree that you will be deemed to have accepted the updated Privacy Policy after (1) providing your personal information to us via the Service; or (2) providing us your personal information in correspondence.  If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Service. 

Questions? Contact Us

If you have any questions about this Privacy Policy, the practices of this Site, your dealings with this Site, or wish to update us with your preferences, you may contact us using one of the following methods:

• E-mailing us as info@builtcustomhomes.com.